Session

Content

1

Welcome and Introductions

2

Communicating Effectively

What Is Effective Communication?
What is the Impact of Perception

Different Communication Styles

Becoming a Flexible Communicator

3

Listening and Questioning

Active Listening Skills
Practical Exercise

Recognising Blocks

Using Questions Effectively

Asking the Right Question

LUNCH

4

Assertiveness

What is Assertiveness?

Assertiveness Techniques

Recognising Behaviours

Handling Conflict

5

Feedback

Giving and Recieving Feedback

The Johari Window

6

Pulling it All Together

Meeting the Need of your Audience

Action Planning

 7

Plenary Session

Action Planning

Summary and Evaluation