Session

Content

1

Welcome and Introductions

2

A Managers Role

What is the role?
What do managers do?

Core management skills

3

Leadership

Defining Leadership
Leadership Styles

Managing versus doing

LUNCH

4

Communicating Effectively

What is effective communication?

The impact of perception

Different communication styles

Becoming a flexible communicator

The essectial listening skills

5

Managing People

Understanding Individual Differences

Building Relationships

Summary of Day 1

Session

Content

6

Managerial Effectiveness

Difference between Effectiveness and Efficiency

Identifying Key Result Areas

Settings and Measuring Performance objectives

7

Delegating Effectively

Purpose of Delegation

Benefits, Pitfalls and Solutions

Process of Effective Delegation

Planning for Delegation

Teams Activity and Debrief Discussion

LUNCH

8

Providing Feedback

9

Enhancing Performance

How people learn

Selecting Development Methods

Coaching Individuals

10

Plenary Session

Action Planning

Summary and Evaluation